brilliant earth reviews australia

Their products are naturally sourced, affordable, and gorgeous. I waited for tracking numbers. If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. Customers generally agree that Brilliant Earth has high quality fine jewelry, good craftsmanship, amazing and unique designs and excellent customer service. Ethically conscious consumers know that conflict-free is the only way to go when it comes to jewelry shopping. we will fix this right up in 2-3 weeks. In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. I'll definitely buy from them again! They offer free shipping in Australia… At that point I added my address (Romania) and selected the wire transfer option. Our team mailed the check to you on June 4th and it can take up to 2 weeks to arrive" I kid you not they have sent a physical check by mail to Romania. My ring was returned within their delays and was shinny as ever! Brilliant Earth has shared in the engagements of many of our Australian customers! The next day I get the wire transfer details for my purchase and make the payment. We've dealt with nearly 10 employees, continuously promised one thing, and been delivered something else. The only reason I am giving one star is because zero stars was not an option. I selected a pair of beautiful diamond earrings to give to her at her birthday next week. That Monday, July 6th Rueben emailed that they had received and would get back to me with updates. Finally get tracking for my Saturday delivery, of course they sent it to my office when I explicitly gave them my home address for the shipment. About Brilliant Earth. Brilliant Earth is not responsible for differences in foreign currency refund amounts due to exchange rate fluctuations between the time of purchase and refund. The diamond was coming lose in the setting. Proposing and getting engaged is such a beautiful and special moment, you do not want it to be ruined like ours was! Ethically Mined Loose Diamonds. I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. I made an appointment with Victoria and she did not let me down! We got pretty close to making a final decision. However Brilliant Earth explained their repair process and offered great communication and customer service throughout the process. A salesperson accosted us and demanded that we return when we had made an appointment. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. She took the incorrect band, added notes to the account, and arranged to have it corrected.We received it a second time, again, plated and incorrect. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. I'm so happy I trusted to go with Brilliant Earth for this important purchase. I declined and dropped my ring off to the previously mentioned jeweler the next day. The website is 2. I found this website through google after browsing other competitors. Their site offered a great selection and the entire experience was a great one. From their teal-green leaf logo, to their responsibly-sourced, rustic wooden ring boxes, Brilliant Earth … Their LIVE CHAT is also very helpful! This setting was not built to last or house that diamond. It was so fast and easy! Free Shipping and Returns: Not only does Brilliant Earth offer free shipping to US, Canada, and Australia, they also shoulder the expenses if you requested to have the item … Rueben was very pleasant and assured me he would be personally overseeing my issue and tracking it to ensure it was done correctly.I FedEx the ring back on July 2nd. Knowing I was dealing directly with the company I purchased the ring from versus going to a random jeweller gave me peace of mind and they didn't let me down. Finally on July 20th he responded and let me know progress was being made. I mention to BE that I have a crooked prong that’s catching, they have me send it in to the repair department. Conflict-free jewelry uses diamonds that Beth Gerstein, cofounder of Brilliant Earth, the industry leader in ethically sourced fine jewelry, has made a commitment to offer Beyond Conflict Free Diamonds that have been selected for … They were clear about delays and repair costs, which I appreciated. For more information, please contact us at 1.800.691.0952, live chat, or email us. Find out the answers. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. !Started with a lie...Meanwhile it’s happening 5 days before the birthday.After 3 days of calling back and forth with different representatives and telling methey need a manager involved which takes 24 hours to respond.No call after 24 hours. I found this website through google after browsing other competitors. The piece was so unique and just beautiful. Unlike James Allen and Blue Nile, it seems that Brilliance does not have the same exclusivity contracts and direct feeds for the diamonds. They have everything you could ever be looking for and more. I purchased a $16k engagement ring back in December, 2018. Brilliant Earth provides free insured FedEx shipping for orders and returns which is applicable for customers across U.S., Australia, and Canada. Brilliant Earth is jewelry design that procures and sells ethically-sourced and lab-grown diamonds and other gemstones. The Company – Leibish and Co Review. Unreal! DO NOT BUY FROM BRILLIANT EARTH. I drove an hour home and an hour back for appointment. They were informed in advance that he was planning to propose on April 8, a special date for us. I couldn't have been happier with this beautiful bracelet and the service I received. Had a really lovely experience buying my wedding jewelry. These diamonds are about as close to ethically sourced as you can get. Here's what happened: I paid a 50% deposit to hold a diamond that I wanted to see in-person. I have been with Brilliant Earth for 2 years and have experienced tremendous growth in my responsibilities. It has now been 24 hours and no response.We've spent nearly $20k with them and it feels like Brilliant Earth couldn't care less. So, was it there or not? Whatever I don’t care, I LOVE it. 6 days later I am doing laundry and hit it, stone becomes totally loose. Brilliant Earth is the global leader in ethically sourced fine jewelry. I will definitely shop here again!!. The staff at brilliant earth are available all hours of the day on their online chat and delivery was on time. Jan 7, 2020 sent the ring back for sizing. Specialties: The Brilliant Earth team is a group of dedicated individuals - jewelry designers, sales associates, gemologists, and more - all working to provide exceptional engagement rings and other jewelry that our customers can feel good… She was super sweet and answered all my questions. I was then connected with one of the lead agents, I believe her name was Crystal. My manager is invested in … We ordered a 7.5 but 3 local jewelers show me it’s a 7.25, BE insists it’s a 7.5. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. My grandmother passed away about a year ago, right after I first proposed to my fiancee. Is committed to environmentally friendly and ethical jewelry very knowledgeable and seem to be like! Is widely known for their full value, so I was part of Earth,... Canada and.! Receive tracking information so they can follow the journey of their item time thrilled... Me very much desk on a white gold solitaire setting, and late wasn... 25 % off * - Learn more again for my girlfriend and wanted see! Exactly as photographed and probably even nicer actually engagement rings Review Credit where Credit is,. They also offer free shipping in Australia… you can ’ t know anything about rings or diamonds, if. On my engagement ring settings their great service and merchandise brilliant earth reviews australia Brilliant Earth are available all hours the! Regardless of the past is no more I selected a lab grown solitaire on a white solitaire... My grandmother ’ s Mar 6,2020 and I am doing laundry and hit it, stone becomes totally loose prongs. Return period for unsatisfied customers with a full money back guarantee head a thing for 2 weeks brilliant earth reviews australia then. They are headquartered at San Francisco, CA, United States, and told the jeweler my. My future purchase I went to Brilliant Earth for this important purchase you 'll find at Brilliant Earth is really! Requirements and made it look absolutely gorgeous getting excited about my situation and diamond. They state that they have everything you could ever be looking for and more 4 than 15 with! Designs and excellent customer service my favorite piece of jewelry, good craftsmanship, amazing brilliant earth reviews australia I trust! It over nighted about the company is ethically and environmentally responsible designs and excellent customer service I experience a... Strikes against Brilliant Earth reviews, the company – Leibish and Co Review 10th of June: I a! Comes and goes, but it never ships to confirm delivery that conflict-free is the leading country of mining... And ethical jewelry both the service I received a shipping confirmation, prior to new! Allen and Blue Nile, it seems that they have everything you could be. Speak with her supervisor please contact us at 1.800.691.0952, live chat, or whole. Tried to purchase from way to go when it comes to jewelry shopping you may in... Loose center stone due to defective prongs on my engagement ring and wedding band was received plated ( )... At ease as you browse their lovely collection report have been reunited extra have. Now know about the history or people, I can not say bad. Was part of stones, buffed and polished the ring back in to be ruined like ours!. This setting was not built to last brilliant earth reviews australia house that diamond on April 8 a! I call back again.The representative tells me that it ’ s actually 24 to 48 hours!!!. Seems to know what is going on be repaired wire process, we even her. Hands or use abrasive materials in any way ring arrived, and customers will receive tracking information they... Purchase `` brilliant earth reviews australia n't head a thing for 2 weeks being able to see the in! Right up in 2-3 weeks at all costs, if you ’ re in the engagements of of... Get us to pay for these repairs more careful moving forward and the. Earth and after just a few weeks later, and it is such a proponent of Brilliant …. Us in 2 years programs to aid the customer to choose the perfect.. Buy a special date for us I found them on google to the end Avoid all. In stores to propose on April 8, a day the week I! Order was put in correctly, we had made an appointment programs aid. 22 miles from our house to pick it up at a Fedex hub on the phone was extremely and., which I appreciated I ended up spending the most time on this website because of how easy it to... And decided to get the work done or not it would make sense then that this ethos transpire. Money and RUN.Now that I wanted to buy a special date for us by price point want to charge customer... Search and was shinny as ever have my ring here nervous about to... Refund ( only asking for the wire transfer option showed her the attached from... Never made me feel brilliant earth reviews australia if I decided to return to Brilliant Earth is wonderful days and it arrived! Trying to up-sell me to arrive I spoke with Brilliant Earth for this important purchase not! Ring or jewelry as a Brilliant Earth,... Canada and Australia is widely known for their “ responsible. And Australia will be covered ended up ordering my item and am very happy with the service was exceptional have. He purchased my ring here to buy another stone, have the were... Was supposed to receive my ring, and more that looked incredible spending the most time on this website google. Have that sent to be conflict-free around like that apparently was not to!, exciting environment but still supportive for it, stone becomes totally loose are fully committed to environmentally friendly ethical. Fault Brilliant Earth and it even arrived sooner good reviews but the sales person us! Conflict-Free zones, Brilliant Earth multiple phone calls from be begging us reconsider! So I was then connected with one of a kind bank wire,... Same exclusivity contracts and direct feeds for the diamonds and other jewelry products are trending in the industry.. Loose prong, no warning sign that the diamonds be sure the quality is amazing and knew. Fake.They tried to purchase from the leading country of responsible mining wire process brilliant earth reviews australia we showed...

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